GoLuckyBD Support Guide · সহায়তা

Account recovery · অ্যাকাউন্ট পুনরুদ্ধার

Forgot your password? Open Forgot Password, select Email, enter the email associated with your account and complete the security check. If an account exists, follow the reset link sent to that email. SMS password recovery is not available.

If the link has expired, request a new one. Never share your password, reset link or verification codes with anyone.

If you cannot access your linked email, do not assume a reset is possible: recovery depends on verifying account ownership. See the account help page for the available sign-in and security options.

Reward claims · পুরস্কার দাবি

Sign in to review the reward's requirements, recorded progress and claim status. Complete the required activity before using an available Claim action. Opening a page or repeatedly tapping Claim does not establish eligibility.

Game winnings depend on a settled result; participation alone does not guarantee a reward. For tickets and prize pools, review the event's accepted terms and your purchase or entry receipt.

If a reward is missing, check your account history first. Send support the reward or event name, account ID, activity date and time, and any receipt or transaction reference. Keep BDT and USDT amounts clearly labelled. Do not pay anyone an additional fee to “unlock” a reward.

Dispute resolution · অভিযোগ ও বিরোধ

To report a disputed balance, transaction, reward or result, sign in and open Support Chat. Describe what happened, what you expected and the correction you are requesting.

Include the relevant account ID, event or round identifier, receipt or transaction reference, amount and currency, and date and time with the time zone. The current chat accepts text; describe screenshot details in your message rather than relying on an attachment.

Keep the conversation and reference numbers. If an answer does not resolve your concern, reply in the conversation with the remaining issue and ask for a further review. Never send passwords, verification codes, private keys or full payment credentials.

A support request does not itself approve a refund, change an event result or credit a wallet. Review depends on the stored records and applicable terms; this guide promises no outcome or response deadline.