We verify identities to keep payouts safe and to meet our anti-money-laundering obligations. Verification is handled by staff review, not by an automated approval.
Typically before a first withdrawal, after a change of payout details, or when activity does not match the account profile.
A government identity document, a matching payout account in your own name, and where needed a source-of-funds explanation.
Payout accounts must match the account holder's verified name. Third-party payouts are refused.
Deposits, withdrawals and betting patterns are monitored for structuring, bonus abuse and account takeover indicators.
A withdrawal can be held while a review runs. If a review fails, funds may be returned to the original payment source rather than a new account.
Documents you submit are stored under restricted access and retained only for the period required by regulation.
Last updated: 2026 · GoLucky Ltd.