This policy explains what we collect, why we collect it and how you can ask us to correct or remove it.
Account details (name, email, phone), verification documents you submit, transaction history and device metadata used for security and fraud prevention.
To operate your account, process payments, meet legal and anti-money-laundering obligations, prevent fraud and improve the product.
Data is stored on managed infrastructure with role-based access. Staff access to account records is restricted and audited.
We share data with payment processors, game providers and regulators only where required to deliver the service or comply with the law.
You may request access, correction or deletion of your data through support@goluckybd.com or a support ticket.
Financial and verification records are kept for the period required by applicable regulation, then removed or anonymised.
Last updated: 2026 · GoLucky Ltd.